Cancellation policy

Effective Date: 01/07/2023

Thank you for choosing Aliangé Skincare! We understand that circumstances may arise where you need to cancel your purchase or modify your purchase options. This Purchase Options Cancellation Policy outlines the guidelines and procedures for cancelling or modifying your order. Please review this policy carefully to understand our procedures and any applicable fees.

1. Cancellation Eligibility

1.1. Order Status: Cancellations or modifications are only applicable to orders that have not yet been processed or shipped. Once an order has been processed or shipped, it is no longer eligible for cancellation or modification.

1.2. Timeframe: To be eligible for cancellation or modification, you must request the change within 1 hour from the time of order placement. After this timeframe, we may not be able to accommodate your request. We process orders as quickly as possible. 

1. Cancellation Process

2.1. Requesting a Cancellation: To request a cancellation or modification, please contact our Customer Support team as soon as possible at customerservice@aliange.com.au. Provide your order number and the specific details of the changes you would like to make.

2.2. Cancellation Approval: Our Customer Support team will review your request and confirm if the cancellation or modification can be accommodated based on the eligibility criteria mentioned in Section 1.

2.3. Refunds: If your cancellation request is approved, and a refund is applicable, please refer to our Return and Refund Policy for information on the refund process and timeframes.

1. Modification of Purchase Options

3.1. Product Changes: If you wish to modify your order by changing the product(s) you purchased, please contact our Customer Support team with the specific details of the desired changes. We will do our best to accommodate your request if the order has not yet been processed or shipped.

3.2. Quantity Changes: If you wish to modify the quantity of the products in your order, please contact our Customer Support team with the specific details of the desired changes. We will do our best to accommodate your request if the order has not yet been processed or shipped.

1. Fees and Charges

4.1. Order Modification Fee: In some cases, modifying an order may incur a fee to cover administrative costs associated with changes made to the original order. Our Customer Support team will inform you of any applicable fees during the cancellation or modification process.

1. Contact Us

If you have any questions, concerns, or inquiries regarding our Purchase Options Cancellation Policy or need to request a cancellation or modification, please contact our Customer Support team at customerservice@aliange.com.au. We are here to assist you and ensure your satisfaction with our cancellation and modification procedures.

Note: This Purchase Options Cancellation Policy is subject to change without prior notice. Please refer to the policy displayed on our website at the time of your purchase.