Shipping policy

Effective Date: 01/07/2023

Thank you for choosing Aliangé Skincare! We are committed to providing a seamless and enjoyable shopping experience for our customers. This Shipping Policy outlines the important details regarding the shipping and delivery of your orders, including both domestic and international shipments. Please review this policy carefully to understand our procedures and expectations.

1. Order Processing Time

1.1. Order Confirmation: Once you place an order on our website, you will receive an order confirmation email. This email serves as confirmation that we have received your order.

1.2. Order Processing: We strive to process and prepare your order for shipment within 2 business days, excluding weekends and public holidays. During peak seasons or promotional periods, processing times may be slightly longer.

1. Shipping Methods and Costs

2.1. Shipping Providers: We partner with Australia Post to ensure your order is delivered safely and efficiently. 

2.2. Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of your order. The exact shipping cost will be displayed at checkout before you complete your purchase.

1. Shipping Destinations

3.1. Domestic Shipping: We offer shipping within Australia, delivering orders to all regions within the country, including major cities, rural areas, and remote locations. Certain restrictions may apply to specific remote areas.

3.2. International Shipping: We are delighted to offer international shipping services to customers globally. We strive to deliver our products to a wide range of international destinations. 

1. Shipment Tracking

4.1. Tracking Information: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. 

4.2. Order Status Updates: You can also check the status of your order by logging into your account on our website and accessing the Order History section. This will provide you with real-time updates on the progress of your shipment.

1. Delivery Timeframes

5.1. Estimated Delivery Time: The estimated delivery time for domestic orders within Australia is typically up to 7 business days. For international orders, the estimated delivery time is typically up to two weeks. However, please note that these timeframes are approximate and can vary depending on factors such as customs clearance, local postal services, and unforeseen circumstances.

5.2. Delays and Exceptions: While we strive to deliver your order within the estimated timeframe, please understand that unforeseen circumstances such as weather conditions, customs inspections, or other logistical issues may occasionally cause delays. We appreciate your patience and understanding in such situations.

1. Delivery Issues

6.1. Incorrect Address: It is essential to ensure that you provide accurate and complete shipping information when placing your order. We will not be held responsible for any delays or non-delivery caused by an incorrect or incomplete address provided by the customer.

6.2. Receiving the Package: It is your responsibility to ensure that someone is available to receive the package at the specified shipping address. If no one is available, the carrier may leave a delivery notification card or attempt redelivery on a subsequent day.

6.3. Package Damage or Loss: In the rare event that your package is damaged or lost during transit, please contact our Customer Support team immediately. We will work with the shipping carrier to resolve the issue and assist you in any way we can.

1. Contact Us

If you have any questions, concerns, or inquiries regarding our Shipping Policy or the delivery of your order, please contact our Customer Support team at customerservice@aliange.com.au. We are here to assist you and ensure your satisfaction with our shipping services.

Note: This Shipping Policy is subject to change without prior notice. Please refer to the policy displayed on our website at the time of your purchase.