Refund policy
Shipping Information
At Aliangé Skincare, we value the trust you place in our products and are committed to delivering your order with the utmost care and efficiency.
Shipping within Australia
- Flat Rate: $15.00 (GST included) for orders up to 3kg.
- Delivery Options: We use Australia Post, typically delivering within three (3) business days to most regions. For remote or out-of-zone locations, we provide an Australia Post Express service.
International Shipping
- Service: All international orders are shipped via Australia Post using their International Express service.
- Cost: Shipping fees are automatically calculated at checkout based on the weight and destination of your package.
- Further Information: For more details regarding international shipping or customs, please contact us at customerservice@aliange.com.au.
Returns Policy: Our 90-Day Satisfaction Guarantee
Your satisfaction and skin health are our absolute priorities. We stand behind the clinical efficacy of our formulations, which is why we proudly offer a 90-Day Satisfaction Guarantee. If for any reason you are unhappy with your purchase, please reach out to us at.
customerservice@aliange.com.au.
- The 90-Day Promise: You have up to 90 days from the date of receiving your order to trial the products and notify us if they are not meeting your expectations.
- Return Assessment: Because skincare is highly individual, we manage returns on a case-by-case basis. This allows us to directly address your specific skin concerns, provide professional advice, and ensure you find the right solution.
- Shipping Damage: If your product arrives faulty or damaged during transit, please notify us within seven (7) days of receiving your package so we can resolve the issue immediately.
- Adverse Reactions: While our products are formulated to the highest clinical standards, individual sensitivities can occur. If you experience an unexpected adverse reaction, please discontinue use immediately and contact us to discuss a prompt refund or exchange.
Return Procedure
- Contact Us: Email customerservice@aliange.com.au to initiate your return under the 90-Day Guarantee.
- Include Your Invoice: Please include a printed copy of your original invoice or order confirmation inside the return package.
- Return Postage: Return postage is the customer's responsibility. We recommend a trackable shipping service and retaining your courier receipt. We do not refund return postage.
- Processing & Refunds: Once your returned items are received at our clinic, we will process your return within 5–7 business days. Approved refunds will be issued directly to your original payment method.
Return Address: Aliangé Skincare Suite 1, 6 Wharf Street Maroochydore QLD 4558 Australia.
customerservice@aliange.com.au