Aliangè - 30 Day Return Guarantee
At Aliangé Skincare, we stand by the quality of our products. That’s why we offer a 30-day return guarantee. If you’re not completely satisfied with the results, you can return the product for a full refund.
If you’re a first-time customer purchasing directly from our website*, aliangeskincare.com.au, you can take advantage of our 30-day return guarantee. This allows you to try our skincare products with peace of mind, knowing you can return them within 30 days if they don’t meet your expectations.
HOW TO CLAIM YOUR 30-DAY RETURN GUARANTEE
Step One: Use Your Aliangé Skincare Product
Try out the product and follow the usage instructions. Give your skin time to adjust and see the results.
Step Two: Need to Return? Complete Our Online Return Form
If you decide the product isn’t right for you, fill out our online return form. Once submitted, our customer service team will assist you with the return process.
* The 30 Day Return Guarantee is exclusively for new customers who are trying an Aliangé Skincare product for the first time. If you are a returning customer purchasing the same product again, please refer to our standard return policy.
FAQs
How do I start a return?
Begin by filling out the return form on our website. We’ll guide you through the rest.
When will I get my refund?
Refunds are processed within 3-7 business days after we receive the returned item and confirm its condition.
Do I have to pay for return shipping?
Yes, return shipping costs are the responsibility of the customer unless the product was defective or damaged during shipping.
What if I bought a discounted set or bundle?
For items from discounted sets or bundles, the refund will reflect the discounted price, not the full retail price.
Does the 30-Day Return Guarantee apply to all purchases?
The guarantee applies only to your first purchase of each individual product from our website.
Note: Some products may be excluded from the 30-day return guarantee. This will be clearly indicated on the product page or at checkout.
TERMS & CONDITIONS
- The 30-day return guarantee is available for the first purchase of each eligible Aliange Skincare product.
- For items that were part of a discounted set or bundle, the refund will be proportionally adjusted.
- The guarantee is only applicable to purchases made on our official website, aliangeskincare.com.au, and is available to customers in Australia.
- Products must be used as directed on the label to be eligible for the guarantee.
- To claim the 30-day return guarantee, you must notify us within 30 days from the delivery date by submitting the online return form.
- Returns without a Return Authorization number issued by our Customer Service team will not be accepted.
- Refunds will be issued back to the original payment method. Please allow 3-7 business days for the refund to process.
- Shipping fees are non-refundable under this guarantee.
- These terms do not alter or diminish your rights under Australian Consumer Law.